2020: YEAR IN REVIEW

Moving forward in the face of great challenge.

We safeguard the health and safety of the people we serve unconditionally.

OF THE EIGHT GUIDING PRINCIPLES BY WHICH WE NAVIGATE, THIS PROVED THE MOST CHALLENGING IN 2020.

Our overriding objective this year has been to protect our high-risk population of clients from infection by Covid-19.

 

The task has been daunting at times, but it's also motivated important innovations and highlighted the resilience, dedication, and enthusiasm of all our employees—and the remarkable people we serve.

2020 ACHIEVEMENTS

  • Keeping clients engaged and connected

  • Improving nutrition with healthy meal delivery

  • Enhancing client service with more face-to-face contact

  • Tackling staffing challenges through improved planning and compensation

  • Prioritizing safety with a PPE stockpile

  • Safeguarding health through secure facilities

  • Celebrating ongoing generosity